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[ACCA与职场] 职场新人如何取得成功

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社区建设奖终身成就奖突出贡献奖创作大师优秀斑竹

发表于 2012-5-18 15:06 | 显示全部楼层 |阅读模式
以下是我在国外的一个大学网站上看到的专业职业顾问给初入职场的实习生和新毕业的新人的职场成功建议,感觉对中国的实习生和新人甚至是工作3年以内的人都是非常宝贵的成功经验,因为本人翻译水平有限,所以将原文和翻译同时呈献,英文好的朋友可以从原文中理解更多的要旨。

How To Succeed In An Internshipby Troy Behrens, Ed.., Exec Dir, SMU Career Development CenterNever embarrass your boss. 绝不要使你的老板难堪Never accept an assignment you can’t complete, never criticize your boss in front of others, and never act so negatively that your boss gets phone calls from people complaining about you.

决不要接受一项你无法完成的任务,决不要在别人面前批评你的老板,决不要消极怠工,让别人向你的老板抱怨你的行为。
Keep your boss informed. 让你的老板知晓你的工作
This will help you avoid those embarrassing situations and taking on too much work, and will help you maintain a proper training pace.

这将帮助你避免那些尴尬的情境和负担更多的工作,从而帮助你保持一个合理的工作和学习节奏。
Offer solutions, not problems. 提供方法,而非问题

When asked to do something, think about how many different ways you can solve the problem. Never complain about the job and whine about how difficult or boring it is.

遇到问题时,想一想可以用几种不同的方法解决问题。绝不要抱怨工作有多难或者是多么无聊。

Be consistent. 要前后表现一致
Predictability in the workplace is comforting to those who don’t know you well but work with and supervise you. They need to be able to predict how you would perform or react in certain situations, especially when they are not present. The more confident people are with your consistency, the more responsibility they will bestow upon you.

透明和让别人预知你的工作进程和结果很重要,尤其是对不熟悉你的主管。他们需要能预知在某种特定的情况下你会如何表现或者反应,特别是当他们不在的时候。越是相信你表现一致,他们就会把越多的责任赋予给你。
Do what is asked and close the loop. 按要求完整地完成工作
When you finish a job, let everyone who was part of the project know you are done. How did you do it? When was it completed? What is the next step?

当你完成你的工作时,要让这个项目的其它每一个人都知道你的进度。你是怎么做的?什么时候完成的?下一步做什么?
Work hard. 努力工作
This means start early, leave late. Have passion for what you do. Think creatively. Shoot for high quality. Stay focused on your task. Manage your time so you can have your work checked and rechecked before you turn it in.

这意味着早起晚归。 对你的职业要充满热情。发挥创造性的想象力。争取高质量,对你的任务保持精力。有效管理你的时间,这样你就能在交工之前有时间对自己的工作反复仔细检查。
Learn your boss’s expectations. 了解老板对你的期望
Ask questions about what your boss likes and doesn’t like from other employees, and then do what he or she likes. Try to anticipate what your boss will want, so he or she doesn’t have to ask for it.

要通过和其它员工交流得知你老板的喜恶,然后按照他或她喜欢的风格做事。尝试着去揣摩你老板的想法,这样老板就不必亲自告诉你他的想法。
Make your boss look good. 让你的老板脸上有光

Your No. 1 priority as an intern is to master your job and make your boss look good. That s why you were hired. A stellar job will benefit your boss, your department and, ultimately, you. If you do a stellar job, you will be complimented by customers or colleague – but the compliment won’t be about you as much as about the boss, co-workers and company that trained you. They helped you look good by teaching you how to be a great employee, and as a great employee, you help them look good. It is the circle of business and internship success.


作为一个实习生你的首要任务就是精通你的工作,让你的老板有面子。这正是你被雇佣的原因。一份出色的工作将使你的老板,你的部门还有你本人都受益其中。如果你工作出色,你将受到来自客户或同事的称赞—但这种赞美更多的是针对你的老板,合作伙伴和对你训练有素的公司。他们通过教导你如何成为一名出色的员工帮助你获得他人的肯定,作为一名出色的员工,你同时也让他们觉得光荣。这是做事和做人的本质和实习的成功。
Respect your boss’s authority. 尊重你的老板的权威
Your boss is your supervisor for a few reasons. He or she most likely is experienced, has an advanced degree in the field or climbed the corporate ladder from the ground up. When a boss asks or commands you to get something done, do it with no complaining, whining, guff or defiant questioning. Sometimes interns who are fresh out of school get caught up trying to prove how much they know.

你的老板之所以是你的主管是有原因的。他/她大多数可能经验丰富,在工作所属的领域有高级学位或者从基层通过积累上来。当你的老板要求或者命令你去做某项工作时,不要带着抱怨,不满的情绪或者质疑的态度去做。然而通常实习生是刚走出院校的大学生,他们总迫不及待地想要证明他们知道得很多。

Be available. 随时响应
Have an open-door policy; allow people to walk in and talk to you about work and just to say hello. Always answer your phone and return voice and e-mail messages promptly. Being available also means you should offer to help colleagues when you have spare time.

要能随时被同事找到,接受同事和你探讨工作哪怕只是打个招呼。始终要接办公电话,并及时回复语音留言和邮件。还也意味着当你有空余时间的时候,你应该帮助你的同事们。
Accept criticism and negative feedback.接受批评和消极反馈

Getting feedback from a supervisor or a co-worker that is less than flattering is not pleasant. Nobody likes to hear about shortcomings and failures. So how should you handle it?

从你的主管或者你的同事那里得到的反馈如果不是赞赏,那将不会是一件让人高兴的事。没人喜欢听别人说自己的缺点或者失败的一面。那么你应该怎么处理呢?
First, listen and keep your mouth closed. Concentrate on letting your critic tell you what is wrong. It might be difficult to sit back and just listen, but getting into an argument to defend your ego is the last thing you want to do!

首先,静静聆听,不要多言。把注意力集中在你受批评的方面。安静地聆听或许不容易,但是卷入争辩去维护自己的形象确是下下策。

Second, repeat what you heard this person say. It will help you avoid misunderstanding what was said, and it will help you validate this person. For example, say: “Sally, what I’m hearing you say is that you think my planning for this meeting was unorganized because I didn’t have a large room reserved. If I would have asked you a few days in advance, I would have known that 20 extra people had signed up to attend. Is that right?”

第二,在对话中重述此人对你的批评意见。这将帮你避免误解别人的意思,从而进一步确认此人的意思。比如说:“莎莉,对你刚才所说的话我的理解是由于我没能预订一个大型会议室,所以这次会议的计划是不周到的。如果我提前几天和你沟通,那我就会了解到原来有额外有20人注册参加会议。我说的对么?”

Finally, learn from the situation. If Sally told you to tune up your organizational skills, ask her for specifics and how she thinks you can avoid getting into a similar mess in the future. Take the criticism and change the behaviors that made it happen. Remember, the worst thing about making a mistake is not learning from it!

最后,从每一件负面事件中吸取教训。如果莎莉告诉你去提高组织技巧,紧接着请教她具体方法和步骤,以及将来类似的情况下她认为应该如何做去避免相同的问题。接受批评并改正造成这次错误的行为。记住,犯错误最糟糕的就是从错误中一无所获。
Take ownership. 勇担责任
Regardless of what happens, you have to be front and center with your head held high when called upon to explain any situation. NEVER, EVER pass the blame for something that has gone wrong. On the flip side, try not to hog all the credit for things that go well. That is partly what it means to take ownership. It also means that you should monitor your progress, manage your workload and push yourself to 100 percent –– if you don’t care about your job, who will?

不管发生了多恶劣的事,当你被领导召集去做解释的时候,你必须要勇于面对。永远不要把责任推到其他人或事。另一方面,当事情进展顺利的的时候,尽量不要把所有的功劳都往自己身上揽。这是勇担责任的部分意思。勇担责任还意味着你应该掌控自己的工作进度,掌握好自己的工作量,促使自己做到最好--如果你不在乎自己的工作,谁还会呢?
Reduce your need for supervision. 降低被监督的需要

Did you ever notice that people who complain about a boss “always riding my butt and breathing down my neck” are usually the same people who turn in shoddy work and are in late and out early? Well, need I say more?

你是否曾经注意过有这样一类人抱怨自己的老板“总是在我屁股后面紧紧盯着”,通常对工作偷工减料,迟到早退的通常也正是这同一类人。那么,还需要我多说么?
A hard-working, mature intern will not have a supervisor who micromanages her every move because she has demonstrated a great work ethic and has gained her supervisor’s trust. Most managers don’t enjoy holding either interns’ or workers’ hands.

一个勤勉的,成熟的实习生将不会有一个微观管理她的一举一动的主管,因为他/她已经表现出了优秀的职业道德规范,并取得了上司的信任。大多数老板并不喜欢需要过细监控的实习生或员工。

Play it straight. 做事诚实
This is a simple rule to follow, and it is probably the most important. What it means: Never lie, cheat, steal, give false information, cover up an error, hide the truth, avoid criticism or cover for someone who has done something wrong. Once you lose your reputation for being honest, it is VERY difficult to regain co-workers’ respect. If you lack their respect, it will be difficult to remain on board with that company. So always tell the truth. Speak openly and honestly about uncomfortable issues with the intent to resolve problems.

这是一个很简单的规则,大概也是最重要的。它的意思是:绝不说谎,欺骗,偷窃,传递假信息,包庇错误,掩盖真相,逃避批评或者为犯错的人掩盖错误。一旦你失去诚信,从同事那里重新获得信任将是难上加难。如果你缺乏别人的信任,也会和你所在的公司格格不入。所以永远不要说谎。对让你不舒服的问题要秉着开诚布公的解决问题的态度。
Do more than you are asked. 超预期完成你工作
In his book What They Don’t Teach You at Harvard Business School, Mark McCormack reminds us that we should take everything we do so seriously that our job security might depend upon it. He says we should write memos with the intent to dazzle our co-workers. We should pretend our company’s CEO will evaluate everything we do. When we’re done with a project, he says, we should ask ourselves: “Is this project ready to be reviewed by our CEO, and am I ready to stake my job on the quality of the work I’ve done?” If you answer “NO” to this two-part question, you are not doing more than you were asked. Doing more than you were asked means providing extras to your job that make it that much better for those working with you. It also means that if you have spare time, you should pitch in and help others before they have to ask for assistance.
Mark McCormack在他的书中曾经写到:我们应该认真对待我们所做的每件事,否则我们的工作可能不保。哈佛商学院不会告诉你这些。他说我们在写一个备忘录时,应该让看到它的同事眼前一亮。我们应该假设公司的执行总裁会随时过问和评估我们所做的每件事。 他说当我们完成一个项目,应该扪心自问:“这个项目准备好给执行总裁过目了么?我是否已把工作质量做到最高?”如果你对这两部分问题的的答案是“不”,那么你还没有超预期完成你的工作。超预期完成你工作的意思是比被要求的标准做得更进一步,让和你工作的同事感觉更好, 同时也意味着如果你有空余时间,你可以在别人请求你的帮助之前主动提供这种帮助。
Accept assignments willingly. 欣然接受工作分配

Simply stated, you should accept your job assignment with a smile and positive attitude. It is OK to ask what the assignment is intended to do or why you are asked to do it – but for the purposes of a long-term perspective, not as a complaint. Some interns feel some assignments are beneath them or unnecessary. Asking how this job fits into a larger projectis a great way to find out that your work means something and that you are not being asked to do grunt work.
简言之,你应该以积极的态度欣然地接受工作的调配。你可以询问这个工作任务的意图或者为什么让你去做的原因-但是从长期的角度考虑,这种询问不应该含有抱怨。有时一些实习生觉得有些工作是低估他们能力的或是没有必要的。问问你所做的工作是如何配合一个大的项目,这是发现自己工作意义的一个很好的方法,分给你的工作可不是打个盹就能完成的。
Managers do not like people who respond to new assignments with answers such as, “I’m too busy,” or “Ask Sally to do it,” or “That sounds like a boring job!” You might be tested at your internship’s start to see how willing you are to take one for the team on a really tedious job. Getting it done on time and with a positive attitude will earn you responsibility and the trust of your boss and co-workers so you can start your climb up the corporate ladder.
有些实习生对新的委派任务会有如下的反应,比如“我太忙了”,“让莎莉去做吧”,“这听起来是个无聊的工作”等等,管理人员可不喜欢这样的下属。在实习的期间,可能会测试你是否心甘情愿地承担团队中真正繁琐的工作。以积极的态度按时完成工作将为你自己赢得责任感以及老板和同事对你的信任。 如此,你方能启动在这个企业的进步之路。


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